Heart Frame | Custom Personalized Face Photo Blanket for Youth, Men, and Women | Unique Gift for Teens, Friends, Women, Siblings, Boyfriends, Everyone

Where is my order?

• Please check your email frequently. Once your order is on its way to your address, you will receive a tracking number in your email, which you can use to track your package on the courier's website (Fedex, Estafeta, Quiken, RedPack, SENDEX, etc.).

If I want to return something from my order, what is the process?

• To find out if your case is eligible for returns, please read our Terms and Conditions. If it is eligible for a return, send us an email at hola@shoptheface.com with the subject line "Return #your order number" and the reason along with evidence for why you want the return, along with your contact information (name, email, and phone). We will then follow up on your request.

I have already paid for my order, can I make changes to it?

• You can make changes only on the same day you made the payment. Please send us an email with the subject "URGENT: Modification," including the changes you want to make in as much detail as possible and a contact phone number in case of any clarifications. This is to assist you as quickly as possible and make the necessary changes

Where do you ship products to?

• At the moment, we only ship within Mexico. International shipments will be available soon. Stay tuned! :D

• How much does shipping cost? Shipping is on us! We want you to have your personalized products for FREE! However, we understand that special occasions are sometimes just around the corner, and we all tend to order at the last minute, hehe.
• Feel free to inquire via direct message if we can expedite the delivery before the estimated date and check the possibility of express shipping.
• *It depends on demand at that moment and the delivery location. Not applicable to extended areas and subject to restrictions. Only in special cases :)

Which courier service do you use for my order?

• It depends on your location. We have agreements with more than ten courier services to ensure your order reaches you anywhere in USA, always striving for the safest and fastest delivery to the final destination.

What happens if I'm not at home when the delivery person arrives?

• If you are not at home when the delivery person arrives, they will leave a note at your door and record the delivery attempt in the guide's process.
• The delivery person will return the next day to attempt delivery at your address. You can call the courier service's phone number provided in your email with the tracking number to directly follow up with the courier and contact the delivery person*
• *Depends on the courier.

How long does it take for my order to arrive?

• Typically, the time from when you make your payment to delivery at your address is between 10-13 business days + 3-5 days for the courier. P.S. We always try to make it as soon as possible :)

Do you offer wholesale prices?

• If so, how many pieces are required for a wholesale order?
  Yes, we offer wholesale prices starting from 8 pieces. Please contact us via email at hola@shoptheface.com for a quote, or you can reach out to us via direct message or WhatsApp on our Instagram @theface.usa

How can I contact shopTheFace?

• If you have any questions, proposals, collaborations, or anything else, you can contact us through email at hola@shoptheface.com, WhatsApp at +52 56 4456 3639, or on social media.

How can I stay updated on shopTheFace's new products?

• Follow us on Instagram, Facebook, Twitter (@theface.mx), or email us at hola@shoptheface.com to be among the first to know about our new products